Frequently Asked Questions
What If Your Car Is Still Under Warranty?
Professional Repair can perform the routine services required to maintain your factory warranty, reset your service light, and stamp your service records. All of our work is performed to factory standards using first quality materials. You do not need to return to the dealership to have this work done. (As upheld by the Magnuson-Moss Warranty Act.)
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Am I required to do this in order to maintain my factory warranty eligibility?
Warranty eligibility was only one of the reasons for performing any brand of vehicle’s recommended preventative maintenance services on your car. The biggest reason was, and will remain to be, to make your investment in your vehicle last as long as possible. Even if you do not plan to keep your car through its complete life-span, following the service schedule will help uphold its maximum resale value.
If you have an extended warranty policy most companies require that you continue to follow the factory schedule!
The older your car gets the more important regular checkups become, just like the older we get the more important the care of ourselves through proper diet and exercise becomes. You can get by with skipping meals, workouts, etc. much easier when you are 25 years old than you can when you are 45 years old. The same is true with keeping up with your car services. The most important service is a regular oil and filter change, using a high-quality oil filter and high-quality oil every three months or 3,000-3,500 miles. Most quickie oil change facilities use the cheapest oil and filters available. They also do not have the expertise to notice other potential problems your car may have, which could cause you to have a breakdown.
If you have an extended warranty policy most companies require that you continue to follow the factory schedule!
The older your car gets the more important regular checkups become, just like the older we get the more important the care of ourselves through proper diet and exercise becomes. You can get by with skipping meals, workouts, etc. much easier when you are 25 years old than you can when you are 45 years old. The same is true with keeping up with your car services. The most important service is a regular oil and filter change, using a high-quality oil filter and high-quality oil every three months or 3,000-3,500 miles. Most quickie oil change facilities use the cheapest oil and filters available. They also do not have the expertise to notice other potential problems your car may have, which could cause you to have a breakdown.
How long do you warranty your work?
Most of our repairs are warrantied for one year or 15,000 miles. Work done at any of our shops is covered by our warranty at all of our shops. Some repairs come with longer warranty periods, particularly emission-related repair parts. Batteries come with a full one- year warranty, and then are pro-rated over the next few years. The length of time varies by application, but usually last 3-4 years.
A few of our repairs come with a lifetime parts’ warranty for the cost of the part from the part manufacturers. In all the cases of extended parts’ warranties the labor is only warrantied for one year. Our warranty is exclusively for the parts and labor costs for repairs done in our shops. Repairs done elsewhere within the warranty period are not reimbursable. Maintenance items such as belts, wipers, light bulbs, etc, are not warrantied. Wear items such as brake pads/shoes, tires, are only warrantied against defects and not wear.
The repairs are more expensive than the car is worth.
A few of our repairs come with a lifetime parts’ warranty for the cost of the part from the part manufacturers. In all the cases of extended parts’ warranties the labor is only warrantied for one year. Our warranty is exclusively for the parts and labor costs for repairs done in our shops. Repairs done elsewhere within the warranty period are not reimbursable. Maintenance items such as belts, wipers, light bulbs, etc, are not warrantied. Wear items such as brake pads/shoes, tires, are only warrantied against defects and not wear.
The repairs are more expensive than the car is worth.
Should I do them or replace the car?
This is one of the most commonly asked questions we get. While each car and its needs must be evaluated on an individual basis, the most economic plan, in general, is to keep the car you have been maintaining on the road for as long as possible. However, this is not always true. When we feel the car is a lost cause we will tell you, that as much as we would like to do the repair work, the car is not worth it. Even though we may miss out on a big repair job we feel it is more important to keep the trust and confidence we have established with our customers. That is what brings them back even if they get another car.
A new car is one of the worst investments you can make in terms of transportation miles for the dollar. However, the feel and smell of a new car, the pride of ownership of a new car are things that only the individual can determine. Remember a new, or even just a newer car, will cost you more in insurance and taxes. If you buy a car (new or used) from a dealer you will also be paying sales tax. The cost of the sales tax alone will often be even greater than expensive repairs. If you want the most miles for your dollars let us help you keep your car going. We can help you compare the cost of repair to the cost of replacing your car.
A new car is one of the worst investments you can make in terms of transportation miles for the dollar. However, the feel and smell of a new car, the pride of ownership of a new car are things that only the individual can determine. Remember a new, or even just a newer car, will cost you more in insurance and taxes. If you buy a car (new or used) from a dealer you will also be paying sales tax. The cost of the sales tax alone will often be even greater than expensive repairs. If you want the most miles for your dollars let us help you keep your car going. We can help you compare the cost of repair to the cost of replacing your car.
What about our Technical Expertise?
Our continuing commitment to technical proficiency is shown by our continuing purchase of computer-based diagnostic equipment and our growing list of subscriptions to on-line technical information systems for servicing most makes of cars. We employ technicians who have been certified by the Institute for Automotive Service Excellence.
